ENGINEERING MANAGER

Location: Suwanee, GA

Reports to: Sr. Technical Project Manager

Compensation: $100k-$130k

Company Overview

This organization is a leading provider of gear reducers, gearmotors, and electric motors serving customers across the United States and Canada. Backed by a highly skilled engineering team, the company delivers dependable, high-quality power transmission solutions designed to support demanding industrial applications. In addition to manufacturing and product supply, the team provides onsite assembly and technical support to ensure efficient delivery and implementation for customers. The company has built a strong reputation for engineering expertise, reliability, and innovative solutions across industries such as mining, metals, and plastics. With a strong focus on quality, responsiveness, and customer partnership, the organization maintains a flexible and solutions-oriented approach to meet the evolving needs of modern industrial operations.

Your Role:

You’ll oversee technical support operations and engineering service activities, ensuring customers receive responsive, high-quality technical assistance. In this role, you will serve as a key link between customers, engineering teams, and manufacturing operations while leading a team responsible for troubleshooting, application support, and product performance.

What You’ll Do:

• Lead and support technical service team members (both onsite and remote), including scheduling, development, and training

• Review and approve engineering drawings and design documentation related to gears and gear motors

• Evaluate customer requirements and identify necessary engineering changes or product modifications

• Partner with the headquarters engineering team to implement technical updates and design improvements

• Assist with proposals, quotations, and pricing in collaboration with Sales or company leadership

• Provide technical consultation to customers through phone, email, and onsite visits regarding product capabilities and application requirements

• Diagnose application and performance issues and recommend appropriate solutions

• Provide design support and present technical information when needed

• Serve as the primary liaison between customers and fabrication/manufacturing teams

• Identify opportunities to improve processes, equipment utilization, and operational workflows

• Monitor operations to ensure compliance with quality standards, approved processes, and safety guidelines

What You’ll Bring:

• Bachelor’s degree in Engineering (Mechanical, Industrial, or Electrical preferred)

• 5+ years of experience in manufacturing, engineering, or technical support roles

• Solid understanding of mechanical systems, manufacturing processes, and product applications

• Experience reviewing technical drawings and supporting engineering design updates

• Strong troubleshooting and analytical problem-solving abilities

• Ability to clearly communicate technical information to customers and internal teams

• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

• Valid driver’s license with ability to travel to support customer needs when required

• Strong leadership, organizational, and collaboration skills in a technical environment

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Engineering Manager